- By booking or receiving a treatment online or in clinic, you agree to these Terms & Conditions.
- These terms clarify expectations, minimise disputes, and protect both you and us.
- Additional Online Service Terms & Conditions apply for internet bookings.

Discounts: Receive savings when you pre-pay, per our pricing schedule.
Expiry:
• Under 10 treatments: 12 months from purchase.
• 10 or more treatments: 18 months from purchase.
Non-transferable: Prepaid treatments cannot be transferred—to other individuals, clinic locations, or different treatment areas.

- We may suspend a prepaid package once under certain circumstances
(e.g : medical conditions) for up to 12 months, at our discretion.
- Only one suspension per package is permitted.
- You may be required to provide supporting documentation.
- Remaining expiry time is reinstated once treatments recommence.

- Must provide at least 48 hours' notice to cancel or reschedule.
- Late cancellations or no-shows may result in:
• Retention of your deposit, OR
• Deduction of one prepaid treatment, OR
• Charging 50% of the RRP of the scheduled treatment.

- No refunds for change of mind.
- Refunds may be offered where required under ACL, or at our discretion if treatments are unsafe or unsuitable.

Under the Australian Consumer Law, you are entitled to a remedy refund, repair, or replacement, if a service:
- Is faulty or unsafe,
- Is not fit for purpose and cannot be fixed,
- Is significantly different from its description,
- Was misrepresented, causing you loss.

These rights are guaranteed and cannot be waived.

More info: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel

- Provide complete and accurate information regarding your health, skin history, and medications.
- Follow all pre-treatment and aftercare instructions.
- Understand that while we exercise due care and skill, we do not guarantee absolute suitability or risk-free results for every client.

These Terms & Conditions should be reviewed by a legal professional to ensure compliance
with ACL and suitability for your clinic. For consumer rights advice, contact Consumer Affairs Victoria.

Prepaid Treatments. 12–18 month expiry, non-transferable
Suspension. Up to 12 months, one-time only, with documentation
Cancellations/No-Shows. 48h notice required; deposit retained or 50% fee may apply.
Refunds. Only when ACL guarantees are not met—not for change of mind.
Legal Reference. ACCC Repair, Replace, Refund: accc.gov.au
Consumer Rights. Protected under Australian Consumer Law.